IT was considered as a lever for reengineering, as different ways of harnessing the benefits available from IT were investigated and utilised where possible. IT now plays a significant part in their reengineered process and provides considerable improvements to the firm. In particular, the extensive use of email provided improved information flows within the business and between team members and their general manager. As the changes developed, management considered it necessary to give the em...

The organization considered that the steps they followed had proved successful. They would take a similar approach if they initiated any further re-engineering projects at a later date although some of steps would not need to be repeated unless major upheaval was again required. Management recognises that processes are volatile, and accordingly the group plans to settle into a continuous improvement approach which revises processes periodically. This is supported by Davenport who claims that org...