IT was considered as a lever for reengineering, as different ways of harnessing the benefits available from IT were investigated and utilised where possible. IT now plays a significant part in their reengineered process and provides considerable improvements to the firm. In particular, the extensive use of email provided improved information flows within the business and between team members and their general manager.As the changes developed, management considered it necessary to give the employees the tools needed to facilitate those changes. This also correlates with the support offered for employees generally, and the fact that management is prepared to go through with their "promises" and that the project was not just "all talk." This strong commitment from senior managers, and their support and consideration for the employees was a noticeable aspect of the whole project. Senior management offered support for those affected by the changes, and were aware of the adverse effects of change on the members of an organization. This appeared to facilitate the high organizational acceptance of the changes exhibited by those interviewed.